At Anytime Fitness, the health and wellness of our members and staff is our top priority
Regarding Memberships
We know that many members are concerned about whether they will continue to be billed for Anytime Fitness membership while their home club is temporarily closed due to government mandate. We want to provide this information to help members understand what we are doing about this issue.
Given the scope and duration of the COVID-19 pandemic, Anytime Fitness, LLC has recommended that the owners of all Anytime Fitness clubs in the United States and Canada that have temporarily closed as a result of the crisis freeze member accounts and cease billing members. Due to differences in the dates of government mandated gym closures, the timing of implementation of billing freezes will vary. However, if your member account has not yet been frozen it is likely that it will be in the next several days. Steps have been initiated by the third-party billing processor that supports our franchise owners to ensure that all Anytime Fitness memberships are frozen, and billing ceased, no later than 30 days after the member’s home club closed or was mandated to close.
It is helpful to understand that although there are thousands of Anytime Fitness locations around the world, most Anytime Fitness clubs are smaller, locally owned businesses independently owned and operated by people who live in the communities they serve. These local owners, rather than Anytime Fitness, LLC, control the billing relationship between their club and their members.
Local clubs will contact members when it is ready to re-open and membership billing will recommence. If you were billed during a period when the location was closed due to the COVID-19 crisis, our Anytime Fitness gym owners are prepared to credit you for a comparable amount of time when they reopen. If you have questions and have not been able to connect with your local club, please visit this page and we will work with you and the local franchise owner to ensure you get the answers you need.
In the meantime, Anytime Fitness gyms are committed to continuing to serve their members. We continue to provide free access to our virtual content via our Instagram and Facebook profiles, including workouts, health and wellness tips, and members have access to workouts anytime, anywhere on the AF App. Many clubs continue to serve members through virtual training. Please check your local club location for more details.
Updated
We're Listening...
If you are a member of Anytime Fitness, many of our clubs are offering members a freeze on their memberships while the clubs are temporarily closed, with the time credited to the end of their memberships. We are also providing free access to our virtual content via our Instagram and Facebook profiles, including workouts, health and wellness tips, and members have access to workouts anytime, anywhere on the AF App. Some clubs continue to serve members through virtual training. Please check your local franchise location for details.
If for any reason you have questions and have not been able to connect with your local club, please visit this page and we will work with you and the local franchise owner to ensure you get the answers you need.
Updated April 1st, 2020
A message from our founders: Our COVID-19 response
The safety and health of our customers, franchise owners and employees of Anytime Fitness are of utmost importance as we adhere to COVID-19 policies and mandates from federal, state and local authorities.
- The franchise owners representing Anytime Fitness in communities and physical locations worldwide are independent, small-business operators. We have advised these franchise owners to continue to follow the guidance of local health officials and government mandates and to use good judgment when making decisions that affect their customers and communities. They are closest to the latest local guidance and mandates; they are monitoring the course of events daily and making the appropriate changes to their local operations, including the closure of our storefronts. We do not have a timeline currently to reopen any of our closed locations. We will update this message with details as soon as they are available.
- If you are a member of Anytime Fitness, many of our clubs are offering members a freeze on their memberships while the clubs are temporarily closed, with the time credited to the end of their memberships. We are also providing free access to our virtual content via our Instagram and Facebook profiles, including workouts, health and wellness tips, and members have access to workouts anytime, anywhere on the AF App. Some clubs continue to serve members through virtual training. Please check your local franchise location for details.
- Again, the public and club members may access virtual online fitness, health and wellness content via Anytime Fitness. Details can be found below in our posts from March 24th and March 26th.
Above all, what matters right now – today – is your health and safety. Please do your part to help minimize the spread of this virus to others. Stay home, away from groups or crowds. Wash your hands frequently. Get fresh air and sunshine, safely, whenever you can. Move your body whenever possible. And please contact your health care provider immediately if you begin to develop any flu-like symptoms.
Our mission is to improve the self-esteem of the world, and our business thrives when our franchise owners thrive. Those words matter to us more than ever in the wake of the COVID-19 pandemic. Please, stay healthy and safe, and we will look forward to seeing you again in the future.
Virtual Content and Training Options
Whether our gym doors are physically open or not, we are still committed to serving our members and adding value to people around the globe.
Right now, our communities are isolated, anxious, and overwhelmed with the realities of social distancing and the closures of their schools, their work, and their gyms.
Just because we have to social distance doesn’t mean we can’t stay connected. Several of our clubs are offering 1:1, small group and team virtual trainings through the use of technology. Please reach out to your local gym to learn more…
Anytime Fitness Offering Free, At-Home Workouts Online
As most of the world heads indoors to avoid the global Covid-19 pandemic, Anytime Fitness wants everyone with access to the internet to still be able to work out and maintain a healthy lifestyle. That is why Anytime Fitness began a virtual workout series called Coach Care Connect, which provides free, at-home workouts online to ensure people still have options to get in their daily exercise without leaving the safety of their home.
The Coach Care Connect program can be easily accessed on the Anytime Fitness Facebook page. Each morning at 8:30 AM CST, our coaching staff start the live workouts for all to follow along with and start the day off with breaking a sweat. Each workout is designed to be done at home and without any gym equipment, and are 10 to 20 minutes in length – the goal is to make the workouts as accessible as possible. The live workouts provide a way for all to connect with our coaching staff online, as well as others working out at the same time virtually. Our hope is to help people keep not only their bodies healthy but also to feel a sense of community and connection with like-minded friends during these challenging times.
All live videos will be recorded and posted on the Anytime Fitness Facebook page after they air, so they are available anytime of the day, to stream on-demand, for those who were not able to attend in the morning.
Please join Anytime Fitness and our expanding online community for a virtual morning workout to stay healthy and connected.
The health and wellness of our members and our communities is our number one priority. Many local and state government agencies are providing guidelines around the size of public gatherings and are requiring temporary closures of fitness centers. Our franchised owners, who are small business owners and employers, are following these guidelines as quickly as possible in the interest of public health. Clubs’ local club pages are being updated as quickly as possible with temporary closure information. Please check with your local club for information about changes in their hours of operation. Through the Anytime Fitness app, we are offering members access to 1000s of high-quality workouts and coaching that can be done in the comfort of their homes.
The CDC recommends following the precautionary measures and guidelines below to help keep you healthy and prevent the spread of the virus:
- Wash your hands with soap and water for at least 20 seconds.
- Use an alcohol-based sanitizer.
- Keep away from others that are sick.
- Clean and disinfect household objects and surfaces in your home.
- Avoid travel to destinations where the outbreak is prevalent.
We will update this website with information as it becomes available.
Anytime Fitness operates franchised locations around the world. We are sharing the following information with members regarding club level cleanliness. Please check with your local club for any changes in hours of operation.
In response to recent public health concerns in our area, we want you to know:
We continue to uphold our high standards of cleanliness by wiping down machines, surfaces and disinfecting thoroughly, multiple times a day.
Hand sanitizer and gym wipes are located throughout the gym. Can’t find them? Let us know!
We support our staff by actively urging anyone not feeling well to stay home.
- Wash hands frequently and cover coughs with your arm as a courtesy to those around you.
- Thoroughly wipe down any machines you use, top to bottom.
- If you aren’t feeling well, please forgo the gym. Instead we are happy to provide coaching and workouts you can do anytime, anywhere through the Anytime Fitness App®.
Thank you for being a valued member of our AF community helping us make healthy happen!
