Privacy Policy

1. Who We Are (Franchise Structure)

This Privacy Policy explains how personal information is processed by:

AF SA Group (Pty) Ltd, as the national brand owner and systems operator for Anytime Fitness South Africa; and
Independently owned Anytime Fitness franchises, each of which operates as a separate business.

Each franchise is a Responsible Party under the Protection of Personal Information Act, 2013 (POPIA) for personal information it collects directly.

AF SA Group (Pty) Ltd acts as:

A Responsible Party for national systems, websites, and mobile applications; and
An Operator when processing personal information on behalf of franchises.

2. Scope of This Policy

This policy applies to personal information collected through:

Individual Anytime Fitness franchise locations
The Anytime Fitness South Africa website
The Anytime Fitness mobile application
Membership agreements, access control systems, and customer support channels

3. Personal Information We Collect

3.1 Information Collected by Franchises

Individual franchises may collect:

Name, ID number, date of birth
Contact details (email, phone number, address)
Emergency contact information
Membership, access, and attendance records
Payment and billing details (via secure third-party processors)
CCTV footage within club premises (for safety and security)

3.2 Information Collected via the Mobile App

When you use the mobile app, we may collect:

Account login credentials
Club access and check-in data
Device identifiers and app usage data
Push notification preferences
Optional location data (if enabled)
Fitness or activity information you choose to input

3.3 Information Collected Automatically

Across our website and app, we may collect:

IP address and device information
Browser type and operating system
Cookies, SDKs, and similar tracking technologies
Analytics and crash-reporting data

4. Purpose of Processing

Personal information is processed only for specific, lawful purposes, including:

Managing gym memberships and access control
Providing services through franchise locations
Enabling mobile app functionality
Processing payments and billing
Communicating service-related information
Sending marketing communications (subject to consent)
Improving facilities, systems, and user experience
Ensuring health, safety, and security
Complying with legal and regulatory obligations

5. Lawful Basis for Processing (POPIA)

We process personal information on the basis of:

Consent, where required (e.g. marketing, optional app features)
Contractual necessity, for membership and app services
Legal obligation, including financial and safety requirements
Legitimate interests, where these do not override your rights

You may withdraw consent at any time, subject to legal or contractual limitations.

6. Sharing of Personal Information

Personal information may be shared with:

The relevant Anytime Fitness franchise you are registered with
AF SA Group (Pty) Ltd (for systems, support, and app services)
IT, hosting, analytics, and payment service providers
Marketing service providers (where permitted)
Law enforcement or regulators where required
Third parties involved in a business transfer or restructuring

Personal information is not sold.

All Operators are contractually required to:

Process information only on instruction
Implement appropriate security safeguards
Comply with POPIA confidentiality obligations

7. Mobile App Permissions & Controls

The mobile app may request access to:

Device storage (for app functionality)
Location services (optional)
Push notifications (optional)

You can manage permissions at any time through:

Your device settings
In-app preference controls

Disabling certain permissions may limit app functionality.

8. Cookies, SDKs & Tracking Technologies

We use cookies and mobile SDKs to:

Enable core functionality
Monitor performance and stability
Analyse usage trends
Deliver relevant content and promotions (where allowed)

You may control cookies through:

Browser settings
In-app consent tools (where available)

9. Data Retention

Personal information is retained only for as long as:

Required for the purpose it was collected
Necessary for franchise or legal obligations
Required to resolve disputes or enforce agreements

Different retention periods may apply at franchise level.

10. Security Safeguards

We implement reasonable technical and organisational measures, including:

Access controls and authentication
Secure systems and encryption
Staff confidentiality obligations
Franchise compliance requirements

No system can be guaranteed completely secure, but reasonable safeguards are maintained.

11. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or deletion
Object to processing
Withdraw consent
Request restriction of processing
Lodge a complaint with the Information Regulator

Requests may be directed to:

Your local franchise, or
The national Information Officer (details below)

12. Marketing Communications

You may opt out of direct marketing at any time by:

Using unsubscribe links
Adjusting app notification settings
Contacting your franchise or the Information Officer

13. Children

Our services and mobile app are not intended for persons under 18.
We do not knowingly process personal information of minors without appropriate consent.

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time.
The latest version will always be available on our website.

15. Contact Details

Information Officer
AF SA Group (Pty) Ltd
16 Triplets Way, Erinvale Estate
Somerset West, Western Cape, 7130
South Africa
Email: info@anytimefitness.co.za

16. Complaints

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein
Johannesburg, 2001
Email: inforeg@justice.gov.za / complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/